Policies & Governance

How The Lived Experience Project CIC operates, and how we look after the people we work with and the data you share. We publish these in the spirit of transparency. Some are working drafts being finalised with qualified advisers and formally adopted by the board before we rely on them, and we say so where that is the case.

Safeguarding

Working draft · for board adoption

TLEP works mainly with justice-affected adults (prison-leavers and people on probation) and disadvantaged community members, some of whom may be adults at risk. This policy sets out how we protect the people we work with, learners, volunteers, workers and visitors, and each other, from abuse, harm and neglect. It applies to everyone acting for TLEP, on our premises, at partner sites, or online.

Adults first, with a child-safeguarding trigger

Our default is adult safeguarding. TLEP does not knowingly deliver services to under-18s. If under-18s are ever involved, stricter child-safeguarding measures apply automatically, built with a qualified adviser before any such activity.

Our principles

The six statutory principles of adult safeguarding: empowerment, prevention, proportionality, protection, partnership and accountability, plus Making Safeguarding Personal, where outcomes are led by what the adult wants.

Legal framework

Grounded in the Care Act 2014 (s.42), the Care and Support Statutory Guidance, and the Southwark Safeguarding Adults Board, supported by the Mental Capacity Act 2005, the Equality Act 2010, UK GDPR and the Data Protection Act 2018, and the Public Interest Disclosure Act 1998.

Designated Safeguarding Lead

Our current Designated Safeguarding Lead is Theone Coleman (founder). If you have a safeguarding concern, contact us at hello@thelivedexperienceproject.org. If someone is in immediate danger, call 999. You can also contact Southwark Council's adult social care team, or the police on 101.

DBS checks

DBS checks are carried out where roles involve regulated activity or where our risk assessment requires them. Working with justice-affected adults does not by itself require a DBS check; we assess based on who is actually in the room.

This is a working draft to be reviewed with a qualified safeguarding adviser and formally adopted by the board, then reviewed annually. It is summarised here for transparency and is not yet the final adopted version.

Code of conduct

Everyone involved with TLEP, staff, volunteers, learners and partners, agrees to a few simple expectations:

Respect. Treat everyone with dignity. No harassment, bullying or discrimination of any kind.
Confidentiality. What people share about their circumstances stays private. Client work and any personal data are handled with care and not shared without permission.
Honesty. Be straight with each other and with the organisations we work with.
Safety. Follow the safeguarding policy and speak up if something feels wrong.
No judgement. People arrive from all sorts of places. The past is not held against anyone here.

Privacy notice

Who we are. The Lived Experience Project CIC (“TLEP”, “we”) is a Community Interest Company registered in England and Wales (Company No. 16939549), registered office Camberwell, London SE5 0NP. We are the data controller for the information described here.

What we collect

When you request information on this site we collect your email address, your selected interest (RE:ENTRY, UP:SKILL, LDN:KNEKT or general updates), and the source page. The form does not ask for health, offence or other sensitive personal information. Please do not include that information in an initial email enquiry.

Why we use it, and our lawful basis

We use it to respond about the topic you select. General updates are a separate choice; a programme-information request does not subscribe you to general updates. Our lawful basis is your consent, which you give by submitting the form. You can withdraw it at any time.

Who processes it

Information requests are stored using Supabase. If you choose general updates, your email address is also sent to Kit (formerly ConvertKit), our email platform. An on-screen receipt confirms that your request was stored; it does not confirm email delivery or a programme place. We do not sell your data or share it with anyone else for their own marketing.

How long we keep it

We keep your details for as long as you want to hear from us. If you unsubscribe or ask us to delete your data, we remove it promptly.

Cookies

This site does not use tracking or advertising cookies. If we add basic analytics in future, we will update this notice and, where required, ask for your consent.

Your data rights

Under UK GDPR you have the right to access the personal data we hold about you, to have it corrected or deleted, to withdraw consent, to object to or restrict our use of it, and to receive a copy in a portable format. To exercise any of these, email hello@thelivedexperienceproject.org.

Every email we send includes a one-click unsubscribe link. You do not need to give a reason.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.